Our Toy Specialists are here to answer your product related questions between the hours of 9am and 7pm (Eastern Standard Time) Monday - Friday.
Please feel free to contact us anytime with questions or comments regarding products or order status at info@outdoorplaytoys.com.
E-mail info@outdoorplaytoys.com
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EVERY ORDER SHIPS FREE WITHIN THE CONTINENTAL US!
Most products are processed and shipped within 24 - 72 hours of purchase.
All free shipping orders ship via ground either with Fedex or UPS and will average 5-7 days of transit time. We do offer the option to upgrade to faster delivery once you arrive at checkout.
Freight deliveries for oversized items may take longer. Freight deliveries will typically offer a phone call prior to delivery to arrange a convenient time for delivery to your home or business. Home deliveries are curbside only, meaning you will need to make arrangements to bring your item to your designated area. Some freight companies offer this service for an additional fee.
Any additional services such as "inside delivery", "re-delivery" and "warehousing or stocking fees", which are charged by the shipping company, will be the sole responsibility of the customer. Outdoorplaytoys.com cannot accept responsibility for any additional freight service charges requested by the customer.
When you place your order, you will receive a confirmation e-mail with the details of your purchase. Within 1- 3 business days, you will receive a second e-mail confirming the shipment and tracking information for your order.
OutdoorPlayToys.com is thrilled to be able to offer our products anywhere in the world.
OutdoorPlayToys.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from OutdoorPlayToys.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.
PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.
Australia Phone: +61.28003.4685
Denmark Phone: +45.369
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.
Japan Phone: +81.50553.
Finland Phone: +358.(02)3619.
Brazil Phone: +55.(11)3717.
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
We will gladly accept your unopened product for return within 30 days of purchase by simply emailing our customer service department at info@outdoorplaytoys.com..
We stand by all of our products for quality and workmanship, but we cannot accept returns on products that have been used. Only items in its original packaging can be returned for a full refund or exchange, less actual shipping costs we paid. Packages that are opened or items that have been assembled cannot be resold and a 25% restocking fee will apply. You will be notified if a restocking fee is added to your return.
If you have an issue with a faulty product, then please contact the manufacturer directly for warranty claims or assistance. If you need assistance reaching a manufacturer then please contact a Toy Specialist who will be glad to assist you.
For our over sized products we highly suggest doing a thorough examination of your delivery prior to the trucking company or shipper leaving your home.
Customer is responsible for all return shipping costs on return deliveries and will not be refunded for the shipping cost to ship to them. Shipping is free, which means it is included in the price of the product, but we do have shipping costs for the item - this cost cannot be refunded to the customer if an item is returned and will be deducted from the refund amount.
Orders placed on the outdoorplaytoys.com website are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption and we are hosted on a PCI compliant server as required by our credit card merchant.
Click Here to view our full Privacy and Security Policy statement
Outdoorplaytoys.com makes it a top priority to find toys that are fun and safe for your children and do our best to accurately represent every item we sell on our website as well as provide recommended age guidelines. However, we cannot be held liable for any accidents resulting in personal injury that involve any toys sold on outdoorplaytoys.com.
Prices, availability and estimated delivery times are subject to change at any time. All sale items are final sale.
Outdoorplaytoys.com works hard to keep all product information including descriptions, pricing and images updated and accurate at all time. Unfortunately, on rare occasions items may be updated by the manufacturer and we are not informed or a type may arise, in which case we reserve the right to correct any errors or inaccuracies and cancel any affected orders. If a credit card charge had been processed, a refund would be issued immediately.
Outdoor Play Toys is totally committed to bringing you the best possible prices on the Web! Our Price Match Guarantee gives you the confidence that we will match or beat a competitor's price on most everything we sell!
To be eligible for a price match, please be sure these conditions apply:
- Competitor much be an authorized dealer advertising the exact same product.**
- The product must state the selling price and it must be advertised on their website (for example not written or email quotes)
- Product must be in stock and ready to ship.
- Our price match is for the final price, including shipping, handling and tax, if applicable
- Does not include clearance items, local store sales (must be Web-based), coupons, discounts or membership program pricing.
- We must be supplied with the currently active, direct website URL displaying the item and price (please do not give the competitor's home page as we do not have the time to look for products on another site). In other words, we need the URL to the actual product page.
- The price match applies to items not yet purchased.
- This information is subject to change without prior notice.
**We do not price match with any items on Ebay or any other auction website.
If the above conditions are met, simply let us know! Once your information is confirmed, we'll be in touch with you right away to complete your order at the advertised price!
